:root{--bg: #f5f6f8;--panel: #ffffff;--text: #1f2933;--muted: #6b7280;--border: #d8dde3;--accent: #2563eb;--ok: #15803d;--warn: #b45309;--danger: #b91c1c}*{box-sizing:border-box}body{margin:0;font-family:Segoe UI,Roboto,system-ui,sans-serif;background:var(--bg);color:var(--text)}.shell{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:100vh}.shell-nav{background:#111827;color:#e5e7eb;padding:16px 12px;display:flex;flex-direction:column;gap:4px}.shell-brand{font-weight:700;margin-bottom:12px}.nav-link{color:#e5e7eb;text-decoration:none;padding:9px 10px;border-radius:8px}.nav-link:hover,.nav-active{background:#1f2937;color:#fff}.shell-main{padding:18px 22px 60px;min-width:0}.shell-header{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}.shell-header-right,.row-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.page-header{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:14px}h1{font-size:22px;margin:0}h2{font-size:16px;margin:18px 0 8px}h3{font-size:14px;margin:0 0 8px}.muted{color:var(--muted)}.small{font-size:12px}.btn{border:1px solid var(--border);background:var(--panel);border-radius:8px;padding:8px 12px;cursor:pointer;font:inherit}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn-secondary{background:#eef2f7}.btn-danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn-ghost{background:transparent;border-color:transparent}.btn:focus-visible,.nav-link:focus-visible,input:focus-visible,select:focus-visible,.kanban-card:focus-visible{outline:3px solid #93c5fd;outline-offset:1px}.field{display:flex;flex-direction:column;gap:4px;min-width:180px}.field input,.field select,.composer input{padding:8px 10px;border:1px solid var(--border);border-radius:8px;font:inherit;background:#fff}.field-error{color:var(--danger);font-size:12px}.badge,.status{display:inline-block;border-radius:999px;padding:2px 9px;font-size:12px;border:1px solid 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var(--border);background:var(--panel);display:flex;flex-direction:column;gap:8px;align-items:flex-start}.state-error{border-color:#f3bcbc;background:#fdf5f5}.skeleton-line{height:14px;border-radius:6px;background:linear-gradient(90deg,#eceff3,#f6f8fa,#eceff3);margin-bottom:8px}.toast{padding:8px 12px;border-radius:8px;background:#111827;color:#fff}.kanban{display:flex;gap:12px;overflow-x:auto;padding-bottom:8px}.kanban-column{min-width:248px;flex:0 0 248px;background:#eef1f5;border-radius:10px;padding:10px}.kanban-column>header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.kanban-card{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:10px;margin-bottom:8px;display:flex;flex-direction:column;gap:6px}.kanban-card-meta{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#11182773;display:flex;align-items:center;justify-content:center;padding:16px;z-index:20}.dialog,.drawer{background:var(--panel);border-radius:12px;padding:16px;max-width:560px;width:100%;max-height:86vh;overflow:auto}.dialog>header,.drawer>header{display:flex;justify-content:space-between;align-items:center}.action-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:8px}.bucket{margin-bottom:18px}.blocking-banner{background:#fdeaea;border:1px solid #f3bcbc;border-radius:10px;padding:12px;margin-bottom:14px}.tabs{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--border);margin-bottom:12px}.tab{border:none;background:transparent;padding:8px 10px;cursor:pointer;font:inherit;border-bottom:2px solid transparent}.tab-active{border-bottom-color:var(--accent);font-weight:600}.cards-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:14px}.inbox-layout{display:grid;grid-template-columns:320px 1fr;gap:14px}.inbox-list,.inbox-thread{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:12px;min-height:320px}.thread{list-style:none;padding:0;margin:0 0 12px;display:flex;flex-direction:column;gap:8px}.msg{border-radius:10px;padding:8px 10px;max-width:78%}.msg-in{background:#eef1f5;align-self:flex-start}.msg-out{background:#e8f0fe;align-self:flex-end}.msg-meta{display:flex;gap:8px;align-items:center;font-size:12px;color:var(--muted)}.composer{display:flex;gap:8px;align-items:flex-end}.ticket-block{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:12px;min-width:0}.ticket-block h3{margin-top:0}.transfer-block{border-top:1px solid var(--border);margin-top:10px;padding-top:8px;display:flex;flex-direction:column;gap:8px}@media (max-width: 900px){.shell{grid-template-columns:minmax(0,1fr)}.shell-nav{flex-direction:row;overflow-x:auto;gap:6px;min-width:0}.nav-link{white-space:nowrap;flex:0 0 auto}.shell-brand{display:none}.inbox-layout{grid-template-columns:1fr}.kanban-column{min-width:82vw;flex-basis:82vw}.msg{max-width:92%}}